We value your privacy because we understand that privacy is important to you. Through our ShopHack Form we do need to collect personal information such as your full name, mailing address, contact phone number, and email address. However, please rest assured that your information will not be sold, rented or traded to third parties.

Please note that certain information is needed for us to complete customs forms, purchase invoice, and receipt. The information you provide will allow us to complete these forms accurately.


From time to time we may email you special promotions and offers for our services. These emails will contain an unsubscribe link you may use if you no longer wish to receive these special promotions and offers.


Should you wish to link to your website for advertising and promotional purposes, you are welcome to do so. Please note that it is your responsibility to maintain the reliability and keep current of your links to our website. We reserve the right to deny any person permission to link to our website.

Import Duties and Taxes

While our delivery rates include all delivery, service and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your delivery package by your country. will not be liable for any additional fees charged, nor will be held responsible for any delays in delivery associated with customs difficulties. For more information, we suggest contacting your local customs office.

U.S. Sales Tax

From time to time the U.S. sales tax amount (if applicable) may change from when we do the initial product quote to what is actually charged to our card. In the event that this occurs the difference will be either added or subtracted to our service fee.

Coupon Codes

Only one coupon code per order may be used.

Insurance Claims

Please contact us immediately.

Electrical Items

Due to the difference between the voltage in the U.S. and certain countries in South East Asia, holds no responsibility if the item purchased does not support your country. It is the responsibility of you, the shopper, to confirm voltage compatibility.

Delivery Cost Estimates

We are most happy to provide delivery cost estimates, however please note that these amounts are estimates based on estimated delivery weights and dimensions. The actual delivery cost could vary once we know the actual delivery weight and dimensions when your items reach our warehouse. Actual delivery costs may also vary from the day of the quote to the day of shipment due to carriers altering their prices.

Shopping Form

Items listed on a single form that do not fit into our delivery dimensions may be assigned to a new order invoice and delivered separately. Only items provided in a single shopping form can be consolidated and delivered together.


Due to the time sensitive nature of online pricing, you have a maximum of 24 hours to accept your invoice and complete order. If you do not confirm and accept your order after within 24 hours of submission, the invoice will be automatically canceled.

Receipt of Items

Please allow for an additional 7 days for us to receive your purchases in our collection centers before we ship to you. Purchase, receipt, storage and processing times are additional to delivery time estimates.

Other Services

If you place an order through us that requires any service not offered by us under normal circumstances, please refer to our Support section as some fees may be added due to special circumstances. We will advise you prior to invoice of these special assessments.



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